What we offer

At BT South Tyneside (BTST) we offer a wide range of practical and proven solutions to help take away the stresses of providing services in the public, independent and education sectors. We’ve also developed a unique set of products and services to help small to mid-sized businesses streamline their operational activity and free up management time.

We offer all forms of customer contact, consultancy, change management and day-to-day operational management of core services including:

  • ICT services
  • Contact centre development and management
  • Finance
  • Corporate procurement
  • Employee and organisational development
  • Human resources
  • Payroll service
  • Benefits service
  • Revenues service
  • Agile working & property rationalisation

Please contact us for an informal discussion with one of our Business Development Managers about what we can do for you.

ICT

The BTST ICT service can provide a wide range of services to customers including:

  • Software development and systems integration
  • Project Management, Business Analysis and Consultancy services
  • Business systems implementation and support
  • Desktop systems management and support services
  • Procurement of ICT goods and services
  • ICT solutions and ICT platform management and hosting
  • e-Services development
  • Voice and data network services & consultancy

The above services are delivered by our highly skilled and experienced local team using an industry best-practice ITIL service management model. As an example of our successful track record of service delivery, our team helped to develop eServices used by South Tyneside Council’s own Internet site (www.southtyneside.info) which has recently been rated as excellent by SOCITM; this puts the website in the top 8 Local Authorities in the UK. In addition to South Tyneside Council we also have a range of existing local customers including South Tyneside Homes, 60+ schools in South Tyneside and the Tyne & Wear pension fund.

Some other facts & figures about the BTST ICT service:

  • We currently handle approx. 45,000 calls per year through our IT service desk
  • We provide full hosting, applications support and management for over 700 IT systems
  • We manage the entire South Tyneside Council voice and data network at over 200 sites in the borough
  • We have successfully managed over 100 IT projects over the last year alone
  • We manage the installation, ongoing support and replacement/refresh of over 4,000 desktop PCs
  • We regularly achieve in excess of 95% customer satisfaction for our services
  • We manage the provision and support of over 2,500 mobile devices including Blackberry & PDAs